Privacy policy

Last updated: 26/07/2025

GAINZ SOCIETY PTY LTD (“we,” “us,” or “our”) is committed to protecting your personal information and privacy. This policy outlines how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with our Services.

1. Information We Collect

We may collect personal information from you when you:

Create an account or become a member
Place an order through our online store
Subscribe to our emails or marketing communications
Participate in promotions, prize draws, or loyalty programs
Contact our support team
Interact with our website, including cookies and analytics tracking

Information collected may include your name, email address, phone number, shipping and billing addresses, order history, payment details (processed securely via third-party providers), and behavioral data such as browsing and purchase activity.

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Communicate with you about your account, membership, or orders
Send updates, promotions, or marketing offers (you can opt out at any time)
Manage prize entries, rewards, and credits
Improve our services, website performance, and customer experience
Detect and prevent fraudulent or unauthorized activity
Comply with legal obligations

We do not sell your personal information to third parties. Your data may be shared only with trusted service providers who support our business operations, such as payment processors, logistics partners, email platforms, and marketing tools.

3. Storage and Security of Data

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. All data is stored securely and accessed only by authorized personnel or trusted partners with a legitimate need.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site performance, and deliver personalized content or ads. By using our site, you consent to our use of cookies. You can manage or disable cookies through your browser settings.

5. Your Rights and Choices

You may request access to your personal information, correct any inaccuracies, or delete your account at any time. You also have the right to opt out of marketing communications by clicking the unsubscribe link in any email we send.

To exercise these rights or update your information, contact us at support@gainzsociety.com.au.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be posted on our website. Your continued use of the site or Services after changes are made indicates your acceptance of those changes.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

GAINZ SOCIETY PTY LTD
Level 1, 470 St Pauls Terrace
Fortitude Valley, QLD, 4006
Email: support@gainzsociety.com.au